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Terms and Conditons and Privacy Policy

Website Terms and Conditions

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Welcome to Engine Specialists Pty Ltd website. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before using our site.

These Terms and Conditions apply to all users, including visitors, customers, and anyone who accesses or uses the website.

1. Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, you must refrain from using our website.

2. Changes to Terms

We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the website after such changes constitutes your acceptance of the updated terms.

3. Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms and Conditions. You must not:

  • Use the website in any way that could damage, disable, or impair the website or interfere with any other party's use of the website.

  • Engage in any activity that could harm, defraud, or violate the rights of other users or Engine Specialists Pty Ltd

  • Attempt to gain unauthorised access to our website, servers, or networks.

  • Use any automated systems or software to scrape, index, or collect information from the website.

4. Account Registration

To place an order on our website, you may be required to create an account. By registering, you agree to:

  • Provide accurate, current, and complete information.

  • Keep your account login details secure and confidential.

  • Notify us immediately if you suspect any unauthorised access to your account.

You are responsible for all activities that occur under your account.

5. Product Information

We make every effort to ensure that product descriptions, pricing, and availability are accurate on our website. However, errors may occur. We reserve the right to correct any errors or inaccuracies without prior notice and to refuse or cancel any orders placed based on incorrect information.

6. Pricing and Payment

Prices displayed on our website are in Australian dollars (AUD) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice.

When making a purchase, you agree to pay the total price of the order, including applicable shipping and handling fees. Payment must be made through the available payment methods listed on our site, which may include credit cards, debit cards, and other payment processors.

7. Shipping and Delivery

We aim to process and ship your order promptly. However, delivery times are estimates and may vary based on location, availability, and other factors. We are not responsible for delays in shipping due to events beyond our control, including but not limited to natural disasters, strikes, or delays caused by third-party couriers.

8. Returns and Refunds

Our return policy is detailed separately. Please review the return policy before making a purchase.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, videos, and software, is the property of Engine Specialists Pty Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content from the website without prior written permission.

10. Privacy and Data Protection

Your use of our website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Privacy Policy

Privacy Policy

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At Engine Specialists, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and shop on our website.

By accessing or using our website, you agree to the collection and use of your personal information in accordance with this policy.

1. Information We Collect

We collect personal information when you interact with our website, including but not limited to when you:

  • Make a purchase or place an order

  • Register for an account

  • Subscribe to our newsletter

  • Contact our customer support team

  • Participate in surveys or promotions

The types of personal information we may collect include:

  • Personal Identification Information: Name, email address, phone number, shipping and billing address.

  • Payment Information: Credit card details, billing address, and payment history.

  • Website Activity: IP address, browser type, device type, location data, browsing behavior, and usage statistics.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing and Fulfillment: To process and deliver your orders and provide customer support.

  • Communication: To respond to inquiries, provide updates about your orders, and send promotional materials (if you've subscribed).

  • Improving User Experience: To personalise your shopping experience and analyse website usage to improve our services.

  • Legal and Regulatory Compliance: To comply with legal obligations or protect our rights.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Secure sockets layer (SSL) encryption to protect sensitive data during transmission.

  • Regular audits and monitoring of our systems to prevent unauthorised access.

However, no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties unless:

  • Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, shipping companies) who assist us in operating our business and servicing your orders, provided they agree to keep your information confidential.

  • Legal Requirements: We may disclose your personal information if required by law, such as to comply with a subpoena, legal process, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but we will notify you before this happens.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience. Cookies are small files that are stored on your device to help us remember your preferences and improve our website functionality.

You can control cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our website.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal information (subject to certain legal exceptions).

  • Opt-Out: Unsubscribe from promotional emails or newsletters at any time by following the instructions in the email or contacting us directly.

To exercise these rights, please contact us at enginespecialistsptyltd@gmail.com

7. Children's Privacy

Our website is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected such information, please contact us, and we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated "Effective Date."

Please review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Thank you for trusting Engine Specialists Pty Ltd with your personal information. We are committed to ensuring your privacy and providing you with a secure shopping experience.

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